Frequently Asked Questions
Quick answers to common questions about shopping, returns, services, and programs.
Shopping & Store Info
Where are you located?
Treats on a Leash is located at 216 Main Street in Downtown Ames, Iowa.
What are your store hours?
Our regular store hours are listed on our website, Google Business Profile, and social media pages. Hours may occasionally change for holidays, events, or special circumstances, so we recommend checking our latest updates before visiting.
Do you offer local delivery?
Yes, we offer local delivery. Delivery availability, timing, and requirements may vary, so please visit our Local Delivery page or contact us for current details.
Do you offer curbside pickup?
Yes, curbside pickup may be available upon request. Please contact us before arriving so we can help coordinate your order.
Can I order online and pick up in store?
Yes. You can shop online and choose in-store pickup when available. We’ll notify you when your order is ready.
Do you carry products for both dogs and cats?
Yes! We carry food, treats, toys, wellness products, and supplies for both dogs and cats.
Food, Products & Special Orders
Can you special order products?
In many cases, yes. If a product is available through one of our suppliers, we may be able to special order it for you. Seasonal and limited-time items may not be eligible for reorder.
How often do you receive deliveries?
We typically receive supplier deliveries during the week, but timing can vary based on supplier availability, weather, holidays, and shipping schedules.
What if my pet’s food is out of stock?
Please contact us and we’ll check availability. We may be able to reorder it, suggest a similar option, or help you find a temporary alternative.
Do you carry raw, freeze-dried, or fresh pet food?
Yes. We carry a variety of natural, frozen raw, freeze-dried, and other high-quality food options for pets. Stop in and we’ll help you find the right fit. Unfortunately, we do not carry fresh raw foods.
Can you help me choose a food for my pet?
Absolutely. We’re happy to help you compare options based on your pet’s age, size, preferences, sensitivities, and lifestyle.
Returns & Exchanges
What is your return policy?
Return eligibility depends on the product type, condition, purchase date, and manufacturer policy. Please bring the item, any remaining product, and proof of purchase so we can help.
Can I return opened pet food?
In many cases, opened dry food may be eligible for return if it was purchased within the required timeframe and you bring back the remaining food in the original bag. We may ask you to complete a return form with details about why the food is being returned.
What should I bring for a food return?
Please bring the original bag, the remaining food, and your receipt or purchase information. The more details you can provide, the better we can process the return.
Can I return toys, treats, or accessories?
Some toys, treats, and accessories may be eligible for return depending on their condition and the reason for return. Please contact us or bring the item in so we can review it.
Programs & Discounts
Do you have a frequent buyer program?
Yes. Many pet food brands offer frequent buyer programs, and we’re happy to help track eligible purchases when available. You can find offers on our Current Deals page.
How does Buy 1 Give 1 work?
Our Buy 1 Give 1 program lets customers purchase an additional bag of food for donation. When you buy a bag to donate, you receive a discount on your own qualifying food purchase.
Where can I find current deals?
Current deals are shared on our Current Deals page, Facebook, Instagram, and in store. Some deals may be limited by quantity, supplier availability, flavor, size, or color.
Pet Visits & Customer Experience
Are pets allowed in the store?
Yes! Friendly and vaccinated pets are welcome in the store. Please keep pets leashed, secured, and supervised while shopping.
Do you offer quiet shopping options for reactive pets?
Yes. We offer Fear-Free Shopping options before or after regular hours when available. Please contact us in advance to schedule a quieter shopping experience.
Can my pet get a treat when visiting?
Of course! We love treating our visitors. Please let us know about any allergies or dietary restrictions before your pet enjoys a treat.
Do you take photos for Furry Friends posts?
Yes! We often take photos of visiting pets for our Furry Friends posts. We may not catch every visitor, but we always love seeing our furry friends stop by.